Privacy Policy

Effective Date: August 21, 2026

Smiles Unlimited Designs respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect when you visit our website, create an account, place an order, submit a custom order request, or contact us, and how that information may be used.

Information We Collect

We may collect information that you voluntarily provide to us, including:

Your name
Email address
Phone number
Billing and shipping information
Account information
Order details and quantities
Personalization and customization details
Artwork, logos, images, or other files you submit
Messages or information included in contact or custom order forms

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, and information collected through cookies or similar technologies.

How We Use Your Information

We use the information we collect to:

Respond to questions and inquiries
Prepare custom quotes and digital proofs
Process and fulfill orders
Provide requested personalization or customization
Communicate with you about your order
Arrange shipping and delivery
Create and manage customer accounts
Provide customer service
Maintain the security and proper operation of our website
Maintain business, tax, accounting, and transaction records as required
Improve our website and customer experience

We use personal information only for legitimate business purposes related to providing our items and services.

Custom Orders, Artwork, and Logos

When you submit a custom order request, you may provide artwork, logos, photographs, personalization information, or other files needed to complete your order.

These materials are used to review your request, prepare your quote and digital proof, and create the approved customized items.

Please submit only artwork, photographs, logos, or other materials that you have permission to use.

Online Orders and Customer Accounts

When you purchase through our website, we may collect information needed to process and fulfill your order, including your name, contact information, billing and shipping information, items ordered, and order history.

If you create a customer account, information associated with your account may be stored so you can view orders, manage addresses and payment methods, and update your account details.

You may update certain account information by signing into your account.

Payment Processing

Payments made through our website are processed through third-party payment processing services, such as Stripe.

Payment processors may collect information necessary to complete your transaction in accordance with their own privacy policies and security practices.

Smiles Unlimited Designs does not intentionally collect or store your complete payment card number on our website.

Custom Order Forms

Custom order requests may be submitted through forms provided by third-party form services, including Jotform.

Information submitted through these forms may be processed by the form provider in order to securely transmit your request to Smiles Unlimited Designs. Information you submit is also subject to the privacy practices of the applicable form provider.

Contact Forms

When you contact us through our website, we may collect your name, email address, phone number, the reason for your inquiry, and the message you provide.

We use this information to respond to your message and provide customer service.

Forms may use automated security or anti-spam tools to help protect the website from fraudulent or automated submissions.

Cookies

Our website may use cookies and similar technologies to provide essential website functions and improve your experience.

Cookies may be used to:

Keep items in your shopping cart
Remember account or login information
Support checkout functions
Maintain website security
Remember certain website preferences
Help us understand how the website is being used

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website features, including shopping cart, account, or checkout functions.

How We Share Information

We do not sell or rent your personal information.

We may share information with trusted service providers when necessary to operate our business and fulfill your requests. These may include:

Website and hosting providers
Ecommerce and account-management services
Payment processors
Custom order and form providers
Email and communication services
Shipping and delivery providers
Website security and anti-spam services
Professional service providers when reasonably necessary

These providers may receive only the information needed to perform their services.

We may also disclose information when required by law, legal process, or when reasonably necessary to protect our rights, customers, website, or business.

Shipping

When an order is shipped, information such as your name, shipping address, email address, phone number, and shipment details may be shared with the applicable shipping or delivery provider as necessary to deliver your order.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing customer service, fulfilling orders, maintaining transaction records, resolving disputes, and meeting legal, tax, accounting, or security requirements.

Customer account information may remain available while an account is active.

Custom order information, submitted artwork, digital proofs, communications, and related records may be retained when reasonably necessary for order history, customer service, or future reference.

You may contact us if you would like to request deletion of personal information that we are not legally or operationally required to retain.

Protecting Your Information

We take reasonable administrative and technical measures to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Third-Party Services and Links

Our website may contain links to or embedded services provided by third parties.

When you interact with a third-party service, that provider may collect information according to its own privacy policy. Smiles Unlimited Designs is not responsible for the privacy practices of third-party websites or services.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have the right to request:

Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of certain personal information
Information about how your personal information is used
A copy of certain personal information you have provided

Some information may need to be retained for legal, tax, accounting, fraud-prevention, transaction, or other legitimate business purposes.

California Privacy Rights

California residents may have additional privacy rights under applicable California law, including the right to request information about personal information collected, used, or disclosed and, in certain circumstances, the right to request correction or deletion.

Smiles Unlimited Designs does not sell personal information.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

To submit a privacy request, contact us using the email address below. We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website is intended for customers purchasing items and services and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been submitted without appropriate authorization, we will take reasonable steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.

Contact Us About Privacy

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or would like to request access to or deletion of personal information, please contact:

Smiles Unlimited Designs
Email: Laurie@SmilesUnlimitedDesigns.com