Effective Date: August 21, 2026
At Smiles Unlimited Designs, every order is created with care. Because many of our items are personalized, engraved, printed, or otherwise made specifically for you, our return and refund policy differs from that of a traditional retail store.
Please review the following information before placing your order.
Customized & Personalized Items
Customized and personalized items are made specifically for you and are generally final sale.
We cannot accept returns, exchanges, or provide refunds for correctly produced customized items simply because of a change of mind, personal preference, or an error in information supplied or approved by the customer.
This includes items customized with names, dates, monograms, logos, artwork, photographs, messages, colors, or other customer-selected details.
Digital Proof Approval
When a digital proof is provided, please review it carefully before approving it.
Your approval confirms that you have reviewed and accepted the personalization, including spelling, names, dates, wording, layout, artwork, and other design details shown in the proof.
Once a proof has been approved and production has begun, changes may no longer be possible.
Errors that appear exactly as approved on the digital proof are not considered production errors.
Damaged, Defective, or Incorrect Items
We want you to be happy with your order.
If an item arrives damaged, defective, or different from what you approved or ordered due to an error by Smiles Unlimited Designs, please contact us within 7 days of delivery.
Please include:
- Your name and order information
- A description of the issue
- Clear photographs showing the damage, defect, or error
- Photographs of the shipping packaging when damage may have occurred during transit
We will review the information and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, correction, or refund.
Shipping Damage
If your package or item arrives damaged, please retain the item and all original packaging while we review the issue.
Photographs of the item, shipping box, packing materials, and shipping label may be required so that we can document the damage and, when appropriate, submit a claim with the carrier.
Please do not discard damaged items or packaging until we let you know that they are no longer needed.
Items Purchased Without Customization
Certain items may occasionally be available for purchase without customization.
Unless otherwise stated on the item page, items purchased without customization are still subject to the return conditions stated in this policy.
If you have a concern about an as-is item, please contact us within 7 days of delivery so we can review the situation with you.
Items must be unused and in their original condition to be considered for a discretionary return.
Customer-Supplied Information & Artwork
Customers are responsible for providing accurate personalization information and for carefully reviewing any information submitted with an order.
Customers are also responsible for ensuring that they have permission or appropriate rights to use any logos, photographs, artwork, trademarks, or other materials submitted for customization.
Smiles Unlimited Designs is not responsible for errors contained in customer-supplied information or approved artwork.
Order Cancellations & Changes
If you need to change or cancel an order, please contact us as soon as possible.
We will make every reasonable effort to accommodate your request if production has not yet begun.
Because customized items may require design work, material preparation, engraving, printing, or other production steps, an order cannot be guaranteed to be changed or canceled once work has begun.
Returns
Please do not send an item back without contacting us first.
If a return is authorized, we will provide instructions for returning the item.
Unauthorized returns may not be accepted.
When the issue resulted from an error by Smiles Unlimited Designs or an item arrived damaged or defective, we will provide instructions regarding any necessary return and associated shipping arrangements.
For discretionary returns of eligible non-customized items, return shipping costs may be the responsibility of the customer.
Refunds
If a refund is approved, it will be issued to the original payment method whenever reasonably possible.
Processing times after a refund is issued may vary depending on your bank, credit card company, or payment provider.
Original shipping charges are generally non-refundable unless the refund results from an error by Smiles Unlimited Designs or another circumstance in which we determine those charges should also be refunded.
Lost or Delayed Packages
Shipping estimates are not guarantees, and carrier delays may occasionally occur.
If tracking shows an unusual delay or a package appears to be lost, please contact us so we can help investigate the shipment.
If tracking shows a package as delivered but you cannot locate it, please check the delivery location, household members, neighbors, and the carrier before contacting us.
Questions or Problems With an Order
If something is not right, please contact us. We would much rather have the opportunity to review the situation and work toward an appropriate solution.
Email: Laurie@SmilesUnlimitedDesigns.com
Business Information
Smiles Unlimited Designs
18627 Brookhurst Street PMB 121
Fountain Valley, CA 92708